Pathetic service!

I am truly disgusted in the service that I received from one of your couriers and now I’m stuck in a huge mess trying to have my phone delivered to me.

Last week Friday he called me after 8am and I told him that I was at work until about after 10.

We arranged to have the phone delivered after and he said it’s fine because he will be in the CBD.

After communicating and confirming this with me, I checked my parcel details and it said delivery failed.

I then called MTN and DSV several times and Nobody could give me a straight answer.

I then logged a complaint with MTN and today I was told the driver logged my package as ***** and it’s on the way back to JHB.

And now I’m waiting even longer for the phone which is desperately need.

Nobody can confirm when it will be re-delivered or what the process is.

This is the worst experience ever. It’s quite ridiculous for a client to go through this and to experience being **** to, to top it off.

I don’t understand how it can be logged as ***** if I’m the rightful person and have the documents and ID to prove it. If he was too lazy to do his job, he should’ve logged a delivery failed option and not implicate a customer like this.

Absolutely disgusting!

I am expecting a resolution to this and my package delivered soon because this is appalling.