Pathetic service!

DSV has been in possession of my parcel since the 13th of December 2019 and the sms I had received informing me of this stated that delivery will be made between 1-3 days.. On the 19 of December, 6 days later I enquired about my delivery and guess what, it was still at their warehouse! It is the 3rd of December 2020 and I still have nothing!

The most bizarre part was when I'd call them and the service agents would say: - there's been a high volume of deliveries - > I mean duh! How long has this entity been operational? Of course it's busy in December, but how is this supposed to be my problem? Do what you're paid for! - your parcel can't be located. - > what?!?! Can I just have the **** I paid for! - we're going to have to investigate mam. - > you expect me to accept that how? - The locker is too small for your parcel. - > why wasn't that communicated the moment you discovered this? I had to waste my time and airtime to determine something that really isn't my problem! Subsequently I had given my ADDRESS (on the 19th of December 2019). IT IS THE 3RD OF JANUARY 2020 AND I STILL DON'T HAVE A SINGLE THING THAT I HAD ORDERED!

Your quality of service is pathetic and so are your service agents!