Pathetic service

<p>They received my parcel on Friday 14/10/2016 for delivery, I received a call saying they can only deliver Thursday 20/10/2016 because they fully booked for Tuesday 18/10/2016 in my area. It was supposed to be delivered by latest Saturday 15/10/2016. I received another call on Saturday saying that because the company didn't specify "same day delivery" therefore they not delivering before Thursday but if the company send an e-mail they will deliver on Monday and it will be an addition cost to the company because it will be "same day delivery". That doesn't even make sense because Monday will not be "same day delivery", same day delivery means delivering on the same day that you receive it from the company. I'm now waiting 5 days for something that was requested "urgently". Megan also needs to go for training for customer service!</p>