Pathetic service

If I could give zero stars I would. Absolutely pathetic service from DSV who seem to not care for an order to be delivered and have no one in their Durban branch answering their phones.

I placed a deliver through MTN who then processed the order through to DSV for delivery on the 11th of June, at first the incorrect cellphone number was given to the driver which I have separately addressed with MTN however, the number and delivery address have since been changed last week and delivery has was scheduled for Thursday the 20th of June. From that day until the 25th of June DSV has cancelled the delivery every day due to not being able to get in contact with me or because of "an unforseen circumstance on the drivers side" which is honestly nonsense.

Upon me calling them on the 24th of June I was told that the original incorrect number given by MTN was being used to which I honestly find no logical reason for this as my details had been updated and confirmed to be updated by DSV multiple times.

My order was once again moved to the 25th of June and confirmed as a "guaranteed delivery" by DSV, but once again I was left waiting for an order that has never arrived.

I have tried to contact the main Durban branch from where I'm receiving the order on a daily basis and the phone is never answered, I have called the main offices in Johannesburg to assist and even they have not been in contact with the branch. I do not know what is happening with the Durban branch but this has been the most frustrating experience I have ever had with any delivery and no one seems to care on DSV's side, rather they shift the blame to the next office and divert calls over and over again.