PATHETIC SERVICE

I don't even know where to start with the lack of customer service that came from the first consultant both myself and my husband spoke to on Friday. As an irate customer how do you as a CUSTOMER SERVICE CONSULTANT LOOSE YOUR PROFESSIONALISM?? The ladies attitude was pathetic to say the least. Also how is it that the account holder has to call you from a specific cellphone number in order to arrange delivery, is there no security check in place to confirm the correct person is calling to arrange delivery you ate basing this off a cellphone number????? Then this morning I call in again and the woman just starts having a jolly conversation within the department whilst I am on the line, my query was not sorted her personal convo carried on for a minute and 20 seconds long until eventually I hung up because I was clearly of no importance. Im am so disgusted bt DSV.