CL
Cicilia L

1 reviews | Active since Nov 2014

02 May 2018, 20:16

Pathetic Service

Pathetic! This service doesn't deserve any rating at all. MTN should go back to RTT . After numerous calls to DVS Mounties ,where you have to wait a minimum of 10 min before your call is answered still no delivery its enough to make you vomit!!!!!!! *********** to say the least!

0
Replies (2)
DSV Road
DSV Road's reply03 May 2018, 09:02
Official

Good day,

We sincerely apologize for level of service that you have received and for the inconvenience caused.

We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.

Kind Regards,

DSV Management

DSV Road
DSV Road's reply31 Jul 2018, 13:53
Official

Good Day,

Thank you for notifying us about your recent experience with DSV Mounties.

We sincerely apologise for the delay in delivery your parcel, as well as for the lack of urgency from our staff.

We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.

Your parcel has since been delivered as arranged.

We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.

Regards

DSV Management