Pathetic Service

The service is "I have no words for it" It starts all nice someone contacts you to say your hello Mr...... Takes all these instructions for delivery(So you get the idea wow you cant get this wrong with all this info regarding time place special instructions regarding the reception). I even ask will the driver call to advise delivery will be made soon. They reply "Yes Mr Charles they do!" So Friday comes no phone call no delivery. Some one calls me back with this great apology about how they will reschedule and the driver will definitely call before delivery. Again no delivery is made. So I decide I will contact DSV to see what is going on only to be told delivery has been attempted a number of times and the driver is marking it as MISSED APPOINTMENT. So asked can I make arrangement's now to have it sent to the mtn store rather because my faith in you guys is sadly non existent. "No sir the package is now locked". Ok who can I speak to to have it unlocked. "Well you can speak to the DBN branch" Ok cool put me through. Candice answers asked me for my ID number(Which I have given to a few people by now) guess she saw my package is "locked" because she dropped the call right there :(