PATHETIC CUSTOMER SERVICE & CARE

I would strong encourage people not to use DSV. I am a Unisa student who is waiting for Study guides and textbooks. My parcel was collected by DSV on the 15 MARCH 2023, it was out for delivery on the 16 MARCH 2023. DSV had the wrong SUBURB and returned my parcel to the warehouse. SINCE THE 16 MARCH 2023 TILL 3 APRIL 2023 no one had tried to contact me to tell me that the address was wrong, until I called UNISA and UNISA told me it is with DSV. My parcel was supposed to be delivered on the 5 APRIL 2023 and it was not I have been calling DSV this morning and no one can seem to get a hold of the driver who has my parcel. I have been inconvenienced by DSV and no one seems to care about giving good quality customer service. I have been speaking to VICTORIA and she has not been of much help. Victoria is supposed to get her manager to call me as of 4 hours ago and not she does take my call. PLEASE PLEASE PLEASE, DO NOT USE DSV .