1 reviews | Active since Oct 2020
Pathetic Customer Service
Good day... DSV service has been utterly disappointing... In this time of COVID-19, they still require you to give them an OTP where it should be a fully contactless delivery... I have waited 2 weeks for my cellphone to be delivered. The multiple issues I have experienced: 1) Incorrect cellphone number supp**** by MTN 2) After corrected through countless phonecalls, DSV did not update the cellphone number for delivery therefore due to not being able to receive the OTP, DSV could not hand over the delivery... This is a definite miscommunication problem between all DSV departments. I am on the verge of cancelling my contract and never doing any business with both DSV and MTN in future due to the lack of customer service.
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
They will be contacting you shortly to resolve your delivery query.
Kind Regards,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
They will be contacting you shortly to resolve your delivery query.
Kind Regards,
The issue was sorted within an hour of DSV calling and the delivery was made.
Thank you very much to Christopher for patience and follow up on the matter.
The issue was sorted within an hour of DSV calling and the delivery was made.
Thank you very much to Christopher for patience and follow up on the matter.