PATHETIC COURIER COMPANY

My phone from MT was supposed to be delivered on 12 June, but the tracking was marked as a failed delivery. Nobody has the decency to call or anything and nobody came to my house either.On Friday the 13 June at about 08:05 I received an sms from DSV apologizing for failing to deliver my parcel.I made 2 phone calls on that same day to reschedule delivery and it was arranged for my parcel to be delivered on the 18 June between 9 and 4.I phoned again on the 17 June to confirm whether my parcel will be delivered on the 18 June as I had to put in a day of leave from work and was told that my parcel would indeed be delivered on the 18th.Today on the 18th,I contacted DSV once again at 15:35 and was told that my parcel was on its way and the lady I spoke to put me on hold stating that she would phone the driver and after being put on hold for 10 minutes, she stated that she could not get hold of the Durban office or the driver who was supposed to deliver my parcel and she told me that she would keep trying and call me back.I am now still waiting for her to return my call and I am also still waiting for my parcel that seems as though it's never coming.I have lost a day of work waiting for something for the second time that DSV has failed to deliver again. Why is it so hard to deliver parcels that are promised?We are told to be at home between certain times but DSV is failing to deliver as promised.Why do we have to waste airtime phoning to enquire but nobody has the decency to call back with feedback about what's going on? DSV is really disgusting and unimpressive for a supposed big company dealing with big brands here in SA.