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sandiran R
1 reviews | Active since Oct 2017
03 Dec 2018, 14:54
pathetic courier company
absolutely disgusting service
i am shocked that mtn being such a reputable company, uses this pathetic,*********** courier waiting since 30/11/2018 for a cellphone delivery. call centre staff show no concern of the bad service, they don't seem to have proper communication amongst themselves or a system that updates customer details correctly. been dealing with Timothy, Slenderbuhle, Benenoni and Thandogazi.
i have had the same conversation with all of them, nobody updated my contact details so i can have my phone delivered. Mtn this company is dragging your name in the toilet. change your couriers please!!!
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Replies (4)0
Replies (4)
DSV Road's replyOfficial
03 Dec 2018, 14:58 Good day Sandiran,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
DSV Road's reply03 Dec 2018, 14:58
Official
Good day Sandiran,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
DSV Road's replyOfficial
05 Dec 2018, 14:14Good Day Sandiran, Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel.We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients. RegardsDSV Management
We sincerely apologise for the delay in delivery your parcel.We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients. RegardsDSV Management
DSV Road's reply05 Dec 2018, 14:14
Official
Good Day Sandiran, Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel.We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients. RegardsDSV Management
We sincerely apologise for the delay in delivery your parcel.We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients. RegardsDSV Management
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sandiran R's updateReviewer Update
06 Dec 2018, 08:51on monday 3 december 2018 i made several calls and on all occasions i spoke to four different individuals and their names were previously mentioned. i made mention to each one of these individuals that i am not the person who is going to receive the parcel and i gave the details including the telephone number of my mum who was the recipient. eventually on monday afternoon a dsv employee contacted my mum to make arrangements to deliver. they both agreed upon wednesday 5 december for delivery. at 11.22am on wednesday i got a call from a dsv delivery guy, i have his number on hand if you request it. he stated that he wants to deliver the phone to me. this really made me angry as i gave details to four individuals to deliver to my mum!!! this means that all four individuals did not take heed to anything i said!!! is this how dsv operates??? really really irritating to have to explain so many times. is there no system in place to edit customer delivery points??? seems like your "left hand doesn't know what your right hand" is doing. shocking that mtn chooses to deal with you. if i had my say, i will vote collivery all day any day. i do not wish to interact any further with any persons relating to dsv. thank you.
sR
sandiran R's update06 Dec 2018, 08:51
Reviewer Update
on monday 3 december 2018 i made several calls and on all occasions i spoke to four different individuals and their names were previously mentioned. i made mention to each one of these individuals that i am not the person who is going to receive the parcel and i gave the details including the telephone number of my mum who was the recipient. eventually on monday afternoon a dsv employee contacted my mum to make arrangements to deliver. they both agreed upon wednesday 5 december for delivery. at 11.22am on wednesday i got a call from a dsv delivery guy, i have his number on hand if you request it. he stated that he wants to deliver the phone to me. this really made me angry as i gave details to four individuals to deliver to my mum!!! this means that all four individuals did not take heed to anything i said!!! is this how dsv operates??? really really irritating to have to explain so many times. is there no system in place to edit customer delivery points??? seems like your "left hand doesn't know what your right hand" is doing. shocking that mtn chooses to deal with you. if i had my say, i will vote collivery all day any day. i do not wish to interact any further with any persons relating to dsv. thank you.
sR
sandiran R's updateReviewer Update
06 Dec 2018, 08:51on monday 3 december 2018 i made several calls and on all occasions i spoke to four different individuals and their names were previously mentioned. i made mention to each one of these individuals that i am not the person who is going to receive the parcel and i gave the details including the telephone number of my mum who was the recipient. eventually on monday afternoon a dsv employee contacted my mum to make arrangements to deliver. they both agreed upon wednesday 5 december for delivery. at 11.22am on wednesday i got a call from a dsv delivery guy, i have his number on hand if you request it. he stated that he wants to deliver the phone to me. this really made me angry as i gave details to four individuals to deliver to my mum!!! this means that all four individuals did not take heed to anything i said!!! is this how dsv operates??? really really irritating to have to explain so many times. is there no system in place to edit customer delivery points??? seems like your "left hand doesn't know what your right hand" is doing. shocking that mtn chooses to deal with you. if i had my say, i will vote collivery all day any day. i do not wish to interact any further with any persons relating to dsv. thank you.
sR
sandiran R's update06 Dec 2018, 08:51
Reviewer Update
on monday 3 december 2018 i made several calls and on all occasions i spoke to four different individuals and their names were previously mentioned. i made mention to each one of these individuals that i am not the person who is going to receive the parcel and i gave the details including the telephone number of my mum who was the recipient. eventually on monday afternoon a dsv employee contacted my mum to make arrangements to deliver. they both agreed upon wednesday 5 december for delivery. at 11.22am on wednesday i got a call from a dsv delivery guy, i have his number on hand if you request it. he stated that he wants to deliver the phone to me. this really made me angry as i gave details to four individuals to deliver to my mum!!! this means that all four individuals did not take heed to anything i said!!! is this how dsv operates??? really really irritating to have to explain so many times. is there no system in place to edit customer delivery points??? seems like your "left hand doesn't know what your right hand" is doing. shocking that mtn chooses to deal with you. if i had my say, i will vote collivery all day any day. i do not wish to interact any further with any persons relating to dsv. thank you.