PATHETIC AND DELAYED SERVICE FROM DSV MOUNTIES, NO REGARD FOR THE CONSUMER TIME

Item: DSV Road
Rating: 1
Author: Sihle N

I SUPPOSE TO BE RECEIVING A NEW CARD FROM FNB AS I HAVE UPGRADED MY ACCOUNT. I HAVE BEEN NOTIFIED THAT DSV WILL BE DELIVERING MY BANK CARD BUT UNTIL THIS DAY I HAVEN’T RECEIVED MY CARD. I HAVE BEEN CALLING DSV PORT ELIZABETH BRANCH ***) THEY ARE NOT PICKING UP THE PHONE SINCE WEDNESDAY. I WROTE AN EMAIL TO THEM OF WHICH I’M STILL AWAIT THEIR RESPONSE. WHAT KIND OF SERVICE IS THIS??? SUCH A DISGUSTING SERVICE YOU ARE GIVING TO CLIENTS. YOU DESERVE A ZERO RATING BY THE WAY

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Replies (2)

DSV Road's replyOfficial

10 Dec 2020, 12:42

Good day Sihle N,

We sincerely apologize for the level of service that you have received and for the inconvenience caused.

We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query.

Kind Regards,

DSV Management

DSV Road's reply10 Dec 2020, 12:42

Official

Good day Sihle N,

We sincerely apologize for the level of service that you have received and for the inconvenience caused.

We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query.

Kind Regards,

DSV Management

Sihle N's updateReviewer Update

10 Dec 2020, 14:25

Can you people take consideration to this matter so sick and tired of having to call you with my airtime only to get your lame answers. Is too much to ask for a proper customer service, if not then solve this issue. Yerrr...you so pathetic sies

Sihle N's update10 Dec 2020, 14:25

Reviewer Update