Pathetic

I am totally disgusted in your Courier Service, i sent this Parcel to Cape Town last Saturday Express, Monday passed up to today as your tracking system advised that the parcel is out for delivery, to my horror i track it again after 5 pm to find that delivery failed, due to poor delivery address which is 59 Ou Paarl Road, Stikland Huis Sonop Bellville, what is the poor in this clear address ????? I have 3 clear contact numbers on the waybill and docket and not one single person from your offices or the driver of the vehicle bothered to call and find out where to go if the address was unclear to him, pathetic and disgusting, and then to top it i had to pay almost R 300 for this suposidly Express service which to me is poor and pathetic, tomorrow 12 September is the 4th working day and no delivery, i am asking you why none of us were conracred ?? I would like you to answer this ?? I want this parcel to be delivered at earliest time, or my money back full refund and i will find another courier. I trust that you would telephonically communicate with me in this regard today ! My contact detail *** Parcel : QBNVT***3