1 reviews | Active since Apr 2017
Partial Delivery of Package - NO further contact made!!!
I ordered a package through MTN for DSV to deliver. DSV was supposed to deliver by 11 August 2017. They only delivered on 19 September 2017.
Upon delivery, they only delivered my device without any SIM card. DSV said I should contact MTN. I contacted MTN and they told me that the package is with DSV, but they didn't deliver it. Up until 21 September, I haven't had any phone call from DSV to arrange for delivery!
What type of a pathetic company delivers only partly of your packages? MTN made a huge mistake to switch to DSV - they are the worst courier company in South Africa. No other company takes that long to deliver!!!!!!!
Good day Renier
Please accept our apologies for the inconvenienced caused and the experience you had with us.
I have escalated this incident to the relevant manager to ensure this is attended to as soon as possible.
Kind regards,
DSV Management
Good day Renier
Please accept our apologies for the inconvenienced caused and the experience you had with us.
I have escalated this incident to the relevant manager to ensure this is attended to as soon as possible.
Kind regards,
DSV Management
Good Day Renier,
Thank you for notifying us about your recent experience with DSV Mounties.
As discussed telephonically, an operational issue caused a delay in the delivery of your parcel.
Your parcel was subsequently delivered.
We apologise that the experience that you had with us did not meet your expectations nor our delivery standards.
We value your feedback as this assists us in improving our service delivery to our customers.
Regards,
DSV Management
Good Day Renier,
Thank you for notifying us about your recent experience with DSV Mounties.
As discussed telephonically, an operational issue caused a delay in the delivery of your parcel.
Your parcel was subsequently delivered.
We apologise that the experience that you had with us did not meet your expectations nor our delivery standards.
We value your feedback as this assists us in improving our service delivery to our customers.
Regards,
DSV Management
Hi Renier,
You're absolutely right. We do not approve the service you have received and will ensure your next experience with us is consistent.
Please enjoy the rest of your day
Regards,
DSV Management
Hi Renier,
You're absolutely right. We do not approve the service you have received and will ensure your next experience with us is consistent.
Please enjoy the rest of your day
Regards,
DSV Management