Parcel ZANDT***5

I wish I could give a negative rating to DSV, because unfortunately they don't even deserve half a star. I have been making phone calls, sending emails daily requesting my parcel to be delivered, a parcel which has been at the door since 21-12-2018. I even went further and spoke to the operations manager at Polokwane office and he himself seems not to know his business. Each day since 07-01-2018, I have been calling dsv about my parcel and they've been keen on telling me to wait until the end of the day. Today is the 11th, I call to enquire about my parcel and suddenly I'm told that delivery failed. How can delivery fail when It wasn't even attempted in the first place???????????? You're a disgrace to the freight and shipping association of South Africa. I don't know how you get to call yourself a courier company