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TG
Tanuja G

1 reviews | Active since Jan 2017

14 Feb 2018, 14:20

Parcel Ready since 4th Feb

My parcel was ready since the 4th Feb, No one has picked it up, moved it or done anything with it.

I understand there are thousands of Unisa students out there, who are ALL waiting for the parcel. Surely DSV can create jobs to ensure the parcels move out quicker.

2 weeks and no delivery, Even the SAPO is faster!! Will not use for private use.

0
Replies (5)
DSV Road
DSV Road's reply15 Feb 2018, 08:49
Official

Good day,

Please accept our sincere apologies for your experience with DSV and also for the inconvenienced we have caused you.

Please will you provide us with your contact details including your tracking number on this email address *** so we can be able to assist you as soon as possible.

Kind regards,

DSV Management

TG
Tanuja G's update15 Feb 2018, 09:27
Reviewer Update
Tracking number is UNIMS ********** 5. And its on delivery only because I called. An apology is actually not good enough. You have delayed many many students and this affecting their future. Create more jobs by hiring people to move faster during this time and July. Since DSV bought UTI, the service is poor. With UTI, withing 3 days, I had my study material. WASTE MY TIME!
DSV Road
DSV Road's reply15 Feb 2018, 09:39
Official

Good day,

We cannot view your tracking number on Hellopeter please send it to the email address provided as well as your phone number so we can look at this as soon as possible.

Kind regards,

DSV Management

TG
Tanuja G's update15 Feb 2018, 11:19
Reviewer Update
UNIMS ********** 5 - Contact number is on the form. Please read it.
DSV Road
DSV Road's reply15 Feb 2018, 12:16
Official

Good day,

We have been experiencing issues with our Hellopeter account where we cannot view our customer's details.

Please send your details on this email address leanne*** otherwise we are unable to assist

Kind regards

DSV Management