MS
Mpho S
1 reviews | Active since Dec 2021
01 Dec 2021, 21:25
Parcel delivered at the wrong address
DSV was supposed to deliver my parcel yesterday, 30/11/2021. The following day I received an sms saying that my parcel has been delivered. I logged in on their website to track, and it says parcel delivered and received by me. My parcel was not delivered, I called to enquire about it and I was told it got delivered to the wrong address. They assured me that my parcel would be collected from that address and get delivered to my address. I'm crossing fingers that my parcel gets delivered to my address as they promised.
Helpful (0)
Replies (3)0
Replies (3)DSV Road's replyOfficial
02 Dec 2021, 11:21Good day Mpho S
We apologize for the level of service you have experienced. Kindly note the below is looked at a manager will contact you to resolve the issue.
Kind Regards,
DSV Management
DSV Road's reply02 Dec 2021, 11:21
Official
Good day Mpho S
We apologize for the level of service you have experienced. Kindly note the below is looked at a manager will contact you to resolve the issue.
Kind Regards,
DSV Management
MS
Mpho S's updateReviewer Update
02 Dec 2021, 11:44I have received my order, in good condition. Thanks to Doctor and Monde
MS
Mpho S's update02 Dec 2021, 11:44
Reviewer Update
I have received my order, in good condition. Thanks to Doctor and Monde
DSV Road's replyOfficial
02 Dec 2021, 12:26Good day Mpho S
That is excellent news, we will still have someone look into the issue to prevent it from happening again.
Kind Regards,
DSV Management
DSV Road's reply02 Dec 2021, 12:26
Official
Good day Mpho S
That is excellent news, we will still have someone look into the issue to prevent it from happening again.
Kind Regards,
DSV Management
