NT
Nonhlanhla T
1 reviews | Active since May 2020
12 May 2020, 09:25
Parcel delayed - C/S helpfull
My parcel was sent from Durban on 2nd of May ,I still haven't received it .Tried calling their customer service line ,I have been holding for 47 min now and they keep on cutting my call . on Thursday one of the customer service lady promised me that my parcel was going to be delivered on Friday ,It is now Tuesday ... DSV should not make promises they cant keep .This is very frustrating
Helpful (0)
Replies (3)0
Replies (3)
DSV Road's replyOfficial
12 May 2020, 10:39Good morning Nonhlanhla
Please accept our apologies, we have escalated this to the relevant team and they will be in contact with you to resolve the matter as soon as possible.
Kind Regards,
DSV Management
Please accept our apologies, we have escalated this to the relevant team and they will be in contact with you to resolve the matter as soon as possible.
Kind Regards,
DSV Management
Best regards,
DSV Road's reply12 May 2020, 10:39
Official
Good morning Nonhlanhla
Please accept our apologies, we have escalated this to the relevant team and they will be in contact with you to resolve the matter as soon as possible.
Kind Regards,
DSV Management
Please accept our apologies, we have escalated this to the relevant team and they will be in contact with you to resolve the matter as soon as possible.
Kind Regards,
DSV Management
Best regards,
NT
Nonhlanhla T's updateReviewer Update
13 May 2020, 08:37The absolute *WORST* courier company I have ever had to deal with !! I'm just down the road from this DSV HUB ,Yesterday I got a call from Collin who promised that he is doing investigations and will call me back ....I waited the whole day no one called. I still don't know where my parcel is and if I will get it one day, they are constantly lying to me both Collen and customer service !!!!!!!!!!!!
NT
Nonhlanhla T's update13 May 2020, 08:37
Reviewer Update
The absolute *WORST* courier company I have ever had to deal with !! I'm just down the road from this DSV HUB ,Yesterday I got a call from Collin who promised that he is doing investigations and will call me back ....I waited the whole day no one called. I still don't know where my parcel is and if I will get it one day, they are constantly lying to me both Collen and customer service !!!!!!!!!!!!
DSV Road's replyOfficial
13 May 2020, 16:02Good day Nonhlanhla
We hereby confirm that your parcel was delivered this morning. We would like to take this opportunity to once again apologize for the inconvenience caused.
Kind Regards,
DSV Management
We hereby confirm that your parcel was delivered this morning. We would like to take this opportunity to once again apologize for the inconvenience caused.
Kind Regards,
DSV Management
Best regards,
DSV Road's reply13 May 2020, 16:02
Official
Good day Nonhlanhla
We hereby confirm that your parcel was delivered this morning. We would like to take this opportunity to once again apologize for the inconvenience caused.
Kind Regards,
DSV Management
We hereby confirm that your parcel was delivered this morning. We would like to take this opportunity to once again apologize for the inconvenience caused.
Kind Regards,
DSV Management
Best regards,