Package not delivered

I had to receive my parcel PAK5D***0 on the 27th December 2019 as per the person at Engen in JHB, this is what has transpired: -been arranged to be expedited and it didn't happen. -emailed and no responses. -Called customer service and still it has not been expedited on the 27th, I got given excuses that there was no driver which isn't my problem. -Your company is not reaching its 3 day service level agreement. (27,30 and 31st December 2019 are all normal business days) - In Cape Town we pay, companies for water to fill our pools and it costs a pretty penny. The package is a pool pump which means my pool water cannot circulate, leaving my water to become murky which means I must let that water run out and pay the company again to come out and fill my pool with water. I want DSV to reimburse me for the inconvenience also let's not evens get started on the airtime spent on the phone calling you guys trying to get assistance. I want reimbur*****t for everything!!!! I WANT SENIOR MANAGEMENT TO CONTACT ME ASAP!!!