Package delivered to incorrect address/person

My registration papers were dispatched from Wesbank on Friday, 6th August. It was then delivered to an unknown site, to an unknown person. I phoned to follow up and an inquiry was to be launched. I was quite impressed when an agent phoned and said he is on the case. That was Tuesday, 11th. I phoned again the 12th (to be told that someone would investigate..), and as of now, have had no feedback. Surely the courier could be sent back to the site where the papers were delivered, to collect them and deliver them to the correct address? I now have an irate dealer on my hands, and they in turn have an irate customer on their hands.<br> <br> This is not rocket science. Please sort it out.