Order was placed Fri...

Order was placed Friday morning, paid for express delivery for Monday morning 11am as per DSV Tracking info, checked tracking Saturday and Monday and stated collection failed, sent e mails Saturday and Monday morning no response called contact Centre and was told it was on track even though i called at 11am, i had to explain to the contact centre person that the collection had failed, i now see that the document has now been collected but the estimated delivery date is still saying yesterday, so what is the point of tracking tool if it is not updated, I do not want to have to call again today to find out when my document will be delivered, will not use DSV again, no after sales service, no response to e mails and info given incorrectly from call center person