Online upgrade turns into a Nightmare thanks to DSV

I did an online upgrade and my device is supposed to be delivered my DSV. Delivery was scheduled for 16 Jan 2023 before 14h00. By 15h00 I phoned them asking where the driver is. I was told they escalated the issue as the driver is still out with deliveries. I was told to expect feedback within a few minutes. Yet 17 Jan 2023 came and I still haven't received any feedback. I phoned them 8h00 the morning and was told the driver claimed a missed delivery...I was at the address the entire day and the driver has my cell and landline numbers and did not contact me. I requested a call from management as this is my new phone and the driver is at fault. I was told I would receive feedback within the hour. After 3 hours I sent a complaint email and email reply stated speedy feedback.... few hours later still nothing and it seems during lunch time you can't get hold of anyone at the H/O or the Bloemfontein branch. I eventually got hold of someone at the Bloemfontein branch and was told someone would be in contact shortly. 2 hours later still no call. I still have not received my device and they just don't seem to care that they are giving the most terrible service ever from Head office right down to the Bloemfontein branch.

An online upgrade that was supposed to be quick and easy is now a nightmare thanks to the lack of any service or urgency from DSV