One of their drivers came to deliver a handheld from MTN to me but his fingerprint authenticator did not work & he refused to give me my parcel even though I had my original ID & proof residence “as an alternative”

Item: DSV Road
Rating: 1
Author: Pamela P

One of their drivers came to deliver a handheld from MTN to me but his fingerprint authenticator did not work & he refused to give me my parcel even though I had my original ID & proof residence “as an alternative”. This is a big inconvenience for me what is the use of all these steps if there’s actually no real alternative. What

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Replies (1)

DSV Road's replyOfficial

31 Mar 2025, 13:23

Good day ,

We sincerely apologize for the level of service that you have received and for the inconvenience caused.

We have sent your complaint to the relevant team for investigation.

They will be contacting you shortly to resolve your delivery query or attend to your query requirements.

Kind Regards,

DSV Management

DSV Road's reply31 Mar 2025, 13:23

Official