One of the worst Courier Companies

I receive a call from DSV couriers on Monday stating they will be at my offices on Wednesday between 10:00 and 12:00. At 13:00 I receive a call where they want to arrange for delivery for Thursday, I advise the call center agent that the arrangements was already made for Wednesday and that I am still waiting at my office for them.

Long story short the order did not go through on system for my parcel to be delivered. New arrangements are made for Thursday also between 10:00 and 12:00. I call DSV 12:20 and ask them where is my parcel as I need to get out of the office for work. Call centre agent transfers my call to Senior Works-person. The senior Works-person tells me my parcel is on the way I request the location of my parcel and how long will I need to wait. He only tells me that he can't get a hold of the driver and that the driver is in Pretoria. I ask him when will I receive my parcel again.He advised me the driver will be in contact with me to get me at a new location and give me further feedback in regards to my parcel.

Two and a half hours have passed the driver is still not answering his phone and no confirmation of my parcel have been received.

My advice to the public is to stay away from this company and the services they offer. The customer service is pathetic. They have no sense of punctuality. Overall the business administration is pathetic.