Not happy
Ben wating for a hand set from MTN sins the 17th of March. Reseaved a call from them to arrange wher thay will dellever to me and was agreed that thay will call to confer on the 22th no call was made. Thay called again on the 24th agreeing that thay will deliver on the 29th between 10am and 12pm. On the 29th at around 3 I called to find out about the delivery wher I was tald the drivers fingerprint scanner malfunkthend and all he's delivers whoed be despatched the following day. The following day at 12 I cald them again wher thay told me the dispatcher will contact me shortly. Thay did and then told me that the vehicle was in for repairs as it was the vehicle that broke down the previas day and that thay will deliver the next day. The next day I must etmit was not ther folt as wher I was had no cell services so I only got his call the vollowing day wher I retern his call and he arranged for it to be resent today. Today thay calls me at 8 told me the driver will be ther between 10 and 12. At 1 I cald the driver from Friday he told me he'll call despatch and find out for me. He cald me back saying despatch will get back to me shortly. Thay never did. At 2 I called them again wher thay told me that the driver was making one delivery then he will be hedded to me after witch I reserved a call from the driver wher he sead he had a nather 4 more deliverys to do before he will be abe to get to me its now 15:15
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
