DG
Duane G

1 reviews | Active since Oct 2013

30 Oct 2017, 10:26

NOT GOINE THE EXTRA MILE

SATERDAY THIS COURIE COMPANY RECEIVED MY PARCEL ON MY CELL PHONE FROM GREEN CONACT I I DONT RECEIVE MY PARCEL TODAY AFTER TODAY I WILL NOT BE HELD RESPONSIBLE FOR ANY FUTURE FEES

BAD SERVICE

0
Replies (2)
DSV Road
DSV Road's reply30 Oct 2017, 10:33
Official

Good day Duane,

We sincerely apologize for the level of service that you have received and for the inconvenience caused.

We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.

Kind Regards,

DSV Management

DSV Road
DSV Road's reply30 Oct 2017, 17:21
Official

Good Day,

Thank you for notifying us about your recent experience with DSV Mounties.

We sincerely apologise for the delay in delivery your parcel.

We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.

Your parcel has since been delivered as arranged.

We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.

Regards

DSV Management