ZZ
Zanli Z
1 reviews | Active since Jun 2024
02 Dec 2024, 09:42
Not a fan really
First time having something delivered with DSV and it wasn't the worst experience but their communication is terrible. 3 days in a row i would receive a sms saying my parcel will be delivery before the end of the day, so each day I was waiting for it and nothing came, it was only one the last day my parcel actually got delivered, I also didn't get notified that my parcel was delivered or that someone signed for it (it got delivered at my work) The website is also weird, when tracking my parcel it would say the delivery date is the 27th of November no matter what day I checked it, even when the 27th already passed. I atleast got my parcel but the tracking and being notify is terrible
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Replies (1)DSV Road's replyOfficial
02 Dec 2024, 10:08 Good day , We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply02 Dec 2024, 10:08
Official
Good day , We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
