None /Late Delivery of parcels

I delivered parcels on Thursday 22nd of November, these parcels where supposed to arrive latest Tuesday the 27th. I have made follow ups and their team is not sure on whats going on, they keep coming up with excuses. I spent over R8,000 rands on these deliveries which were supposed to have been received by my client. Today some of my parcels that are supposed to be in Bloemfontein are still in Port Elizabeth. Meaning it can take another couple of days before they are delivered, this has been bad for my business reputation and my client is taking 5% from my invoice a day because of this.