Non- Delivery

I have been waiting for my delivery from 25/08/2026 and still hasn't received it, there was multiple rebooking schedules as DSV did not stick to the delivery time the first date of delivery, I have called and spoken to a lot of call center agents as well as managers to get my delivery, nothing happened, the last delivery was scheduled with confirmation for today, only to find out they will still not deliver today, the excuse was that they could not confirm the delivery. I then said to Lerato that I have the proof that the delivery was confirmed for today, she then said that I have to hold the line so she can actually check why it is still in the fault, the line was dropped and no one even tried to let me know why they do not deliver. I am extremely unsatisfied as they expect you to pay for a device that they keep and not deliver, what is to say that the device is not damaged already when it eventually gets to you, what is to say that the device is not lost and they don't want to accept responsibility so that you pay for something you don't receive? This is the worst delivery company in South Africa, do not ever use them, they are unreliable