Non Delivery

My parcel has been sitting with DSV since the 4th of May, it seems to get loaded and unloaded from a delivery every couple days. No contact or apologies for delays. I have contacted DSV once by phone when I was assured it would be delivered later that day. Then tried the online form but received no actions other than an auto reply. I would agree that maybe they are overwhelmed with delivery but I had something that I ordered after this and had delivery before. Guys please sort this out.