No value for customers!!!!!!!!!!!!!

Contacted DSV today regarding the delivery of my card the agent wasted almost 10 mins of my time as on the onset of the call I need to confirm delivery time frame as I will be going on leave the agent confirmed all my details and wasted my time just to advise he cant say when the card will be delivered, I have sent emails and been calling however there is no concern for the customer or acknowlegement of the clients situation, We operate with many delivery companies as well with my buiness but never had we had such an experience wheere the client cant be helped!!!!! I request an urgent call from your management regarding my concerns as well I have escalted this to FNB to advise what type of service you guys offer its not only me in this case but hello peter speaks for itself! if you cant provide a service to the client find another company to assist who value business.