No understanding of customer service

Item: DSV Road
Rating: 1
Author: Leevashan P

DSV couriers called me today to re-schedule because they have no driver available to deliver my package, which is probably lies because they are a national courier company and delivery is for Johannesburg Central. They initially promised to deliver on the 13 June & now they re-scheduled for the 15 June, package was sent to them on the 7 June. Really pathetic and horrible service.

Helpful (0)

Replies (3)

DSV Road's replyOfficial

12 Jun 2018, 17:10

Good day,

We sincerely apologize for level of service that you have received and for the inconvenience caused.

We have sent your complaint to the relevant team for investigation.You will be receiving a call shortly.

Kind Regards,

DSV Management

DSV Road's reply12 Jun 2018, 17:10

Official

Good day,

We sincerely apologize for level of service that you have received and for the inconvenience caused.

We have sent your complaint to the relevant team for investigation.You will be receiving a call shortly.

Kind Regards,

DSV Management

Leevashan P's updateReviewer Update

13 Jun 2018, 10:52

Company assisted with my complaint & delivered next day

Leevashan P's update13 Jun 2018, 10:52

Reviewer Update

Company assisted with my complaint & delivered next day

DSV Road's replyOfficial

22 Jun 2018, 13:49

Dear Leevashan,

Thank you for your positive feedback.

We are glad that we were able to come through for you.

Kind regards,

DSV Management

DSV Road's reply22 Jun 2018, 13:49

Official

Dear Leevashan,

Thank you for your positive feedback.

We are glad that we were able to come through for you.

Kind regards,

DSV Management