1 reviews | Active since Nov 2019
No service dsv locker.
On 31 October , I made use of The Brentwood Park DSV Locker for 18 parcels. 3 of the parcels was delivered to the sender..( address reflects on the left side of the waybill). When the DSV driver was informed that the address he delivered to is the senders address he plainly said its our fault we need to resolve it with head office.
Feedback to our dsv locker representative was: bottom part of waybill was removed. Note that is used by dsv as proof of delivery. Ie removed by a dsv employee.
2. My addresses are stapled on. I have send more than 100 parcels like that. Now that dsv messed up they do not want to keep clients happy, they would rather blame shift.
Just a note for dsv who might actualy wake up:
On our online system billing details= sender details Shipping details = recipient details. Boxes delivered incorrectly by dsv Pak1d***1 Pak2d***4 Pak2d***3
Thank you for bringing this to our attention, we sincerely apologize for the level of service that you have received and for the inconvenience caused. We have escalated this to the locker department, they will be in contact with you as soon as possible to resolve this.
Kind Regards,DSV Management
Thank you for bringing this to our attention, we sincerely apologize for the level of service that you have received and for the inconvenience caused. We have escalated this to the locker department, they will be in contact with you as soon as possible to resolve this.
Kind Regards,DSV Management