KD
Kirsti D

1 reviews | Active since Jan 2022

24 Jan 2022, 08:50

No service at all!!!!!

I have been sitting at home for two days waiting for a parcel, that has not been delivered!!!! There was no one here! They schedule a delivery and then no one phones or even stops at my house. They lie!!!!! After I have phoned and was kept on the line for how long.

They are useless!!!! No customer service, no way to contact or track. Terrible terrible service!!!!!!! No sense of urgency at all!

What is the use of phoning a client and arranging delivery of the courier or delivery guy does not give a damn!!! You record my phone calls but no effort made to execute the instructions!!! You do not deserve to be in business.

Since lockdown we have had interactions with various courier companies and none was even remotely as bad as you!

0
Replies (3)
DSV Road
DSV Road's reply24 Jan 2022, 09:02
Official
 
 
Good day  Kirsti D , 
 
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
       
 Kind Regards, 
       
  DSV Management 
KD
Kirsti D's update24 Jan 2022, 14:18
Reviewer Update
This reply means nothing as delivery was scheduled for the third time and no one pitched Somewhere something is very wrong!!!!!
And I had to phone again - no communication receveid!
DSV Road
DSV Road's reply24 Jan 2022, 14:22
Official
 
Good day  Kirsti D , 
 
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
       
 Kind Regards, 
       
  DSV Management