No Service

A tablet was sent and It arrived on the 5 February and upon opening found it to be smashed and unable to even switch on. We called straight away to lay a complaint and that is where the frustration began, was informed someone would phone me back which never happened. Been calling regularly but keep getting the same answer from Alfred, Bongani and various other staff that a manager would phone me back which they fail to do. Eventually got hold of Sadia who gave me lip cause didn't know why they put me through to her as it's not her job and after getting that off her chest she checked her computer and confirmed that it was mishandled by UTI she will find out and call me back, another empty promise and after that couldn't't get hold of her again and whenever i phoned her number the call was dropped. Finally yesterday was put through to Verinese Wessels who told me to fill out a form and send back. Not sure why they even bother to make us do that as could hear in her attitude going to be a waste of time.<br> I think the service is shocking and they have this no care attitude and don't even try and resolve. Alfred was the only one who was friendly but will never use them again.