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Zane A

1 reviews | Active since Dec 2017

01 Dec 2017, 14:47

No Service

I have been trying to track my cellphone parcel since this morning, 01-12-2017.

Everytime I have to listen to music for 5-10 min.

This is totally unaceptable.

If you are so busy on the phone lines, appoint more consultants!

0
Replies (2)
ZA
Zane A's update04 Dec 2017, 11:52
Reviewer Update
After my many attempts to contact dsv mounties, I eventually got hold of someone who was able to assist me. Unfortunately I did not get her name. It did not sound as it if were her responsibility to assist with my specific query but took initiative to help and assist. With my location being out of region, I would have only recieved my parcel on Thursday 07-12-2017, but she made a plan and I recieved my parcel this morning 04-12-2017. I am really happy with the service I have recieved after all. To the lady which name I did not get, keep up the good work!
DSV Road
DSV Road's reply05 Dec 2017, 10:36
Official

Good Day Zane,

Thank you for notifying us about your recent experience with DSV Mounties.

We sincerely apologise for the delay in delivery your parcel, as well as for the lack of urgency from our staff

We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.

Your parcel has since been delivered as arranged.

We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.

Regards

DSV Management