1 reviews | Active since Jul 2015
No Response
I ordered an FNB card online on 13/10/2017 and to date did not receive the card. I received a missed call from the JHB branch last week but when I called the number back I could not get through. I called this again to the Durban branch but hold on forever. I even left a message with the Switchboard operator but no one called back. When I was transferred from the Switchboard it rang and the call cut off. I am only available between 11-12 weekdays on my cell. I need my card urgently. This is definitely not good customer service.
Good Day Dyaksha,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel, as well as for the lack of urgency from our staff.
We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
DSV Management
Good Day Dyaksha,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel, as well as for the lack of urgency from our staff.
We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
DSV Management