No response
My MTN device has been sitting with DSV Mounties for nearly two weeks and delivery thereof elayed with a week. They phoned me last week to confirm that they will be delivering my device "tomorrow" and upon confirmation of my address said sorry, we do not deliver in cape town??? The consultant apologised and said the device will be sent to cape town overnight. I phoned them yesterday and after many attempts to get a hld of them received confirmation that the package has been sent to Johannesburg and it might be sent to cape town this week. I am trying to cancel this order with MTN as my device is being sent to and fro with no apology whatsoever. Do not even try using the email address on the website as you will be ignored too.
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Replies (3)
DSV Road's replyOfficial
17 Oct 2017, 07:47Good day Wayne,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
Best regards,
DSV Road's reply17 Oct 2017, 07:47
Official
Good day Wayne,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
Best regards,
's updateReviewer Update
18 Oct 2017, 12:31Dear DSV. Thank you for your speedy response and delivery. MTN should be notifying their customers that you are currently in backlog with their orders and that you are not to blame for the delay. Please notify your clients of this as it would honestly change the attitude against your service delivery. I would also like to thank Nolan for his exceptional service upon delivering my device. He is truly an asset to your company.
's update18 Oct 2017, 12:31
Reviewer Update
Dear DSV. Thank you for your speedy response and delivery. MTN should be notifying their customers that you are currently in backlog with their orders and that you are not to blame for the delay. Please notify your clients of this as it would honestly change the attitude against your service delivery. I would also like to thank Nolan for his exceptional service upon delivering my device. He is truly an asset to your company.
DSV Road's replyOfficial
18 Oct 2017, 17:32Dear Wayne,
Thank you for the positive feedback, it is always encouraging to see that our clients appreciate the effort that our staff put into resolving their issues.
We appreciate it.
Kind Regards,
DSV Management
Best regards,
DSV Road's reply18 Oct 2017, 17:32
Official
Dear Wayne,
Thank you for the positive feedback, it is always encouraging to see that our clients appreciate the effort that our staff put into resolving their issues.
We appreciate it.
Kind Regards,
DSV Management
Best regards,