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Peter M
1 reviews | Active since Jan 2018
30 Mar 2026, 13:20
NO PICK UP ON THE STANDARD BANK CARD DELIVERY SCHEDULING
Standard Bank will lose customers.
I have been on the phone waiting to be served since morning. I've requested for an agent to contact me in the morning, it is noon and no phone call. I wait on call for an agent to pick up for about 35 minutes, only of the opposite line to hang up. It happened 3 times now.
We really cannot do this. Standard bank should revert back to the old way of issuing bank cards.
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Replies (2)
DSV Road's replyOfficial
30 Mar 2026, 14:02We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
DSV Road's reply30 Mar 2026, 14:02
Official
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
PM
Peter M's updateReviewer Update
31 Mar 2026, 09:35Thank you for the prompt response from the customer service department, however, you see to be fighting a loosing battle.
I was assured that the matter was being escalated and I would receive a call before end of business yesterday. It is 09:30 the next morning and still no phone call from the responsible division.
I was assured that the matter was being escalated and I would receive a call before end of business yesterday. It is 09:30 the next morning and still no phone call from the responsible division.
PM
Peter M's update31 Mar 2026, 09:35
Reviewer Update
Thank you for the prompt response from the customer service department, however, you see to be fighting a loosing battle.
I was assured that the matter was being escalated and I would receive a call before end of business yesterday. It is 09:30 the next morning and still no phone call from the responsible division.
I was assured that the matter was being escalated and I would receive a call before end of business yesterday. It is 09:30 the next morning and still no phone call from the responsible division.