no delivery yet

I did not even want to give DSV a star for they deserve none, for keeping clients waiting on parcels and not delivering them when it came into their possession. Then they blame it on a back lock! I was suppose to get my parcel today, at the end of the of the day the business I ordered through gets the bad name and then the Johannesburg answering guy has the cheek to tell me rudely I can come and pick up my parcel myself!!!!!!!!!!! I am super disgusted and upset and super mad and is wasn't the first time that I have to wait for my parcel!