1 reviews | Active since Jun 2018
No delivery - No means of contact
I was promised a delivery between 08:00 and 10:00 today and I am yet to be contacted concerning late delivery. The helpline is constantly on hold and telkom can give no assistance in the matter. When I spoke to the DSV agent to schedule the delivery I stated I will need to take time off from work for the delivery and was assured it will arrive on time. [Recorded call]. My telkom package has yet to be delivered and I have had no means of contact with DSV. If DSV does not respond I will be cancelling my contract with telkom for their poor choice in courier service that has wasted my time completely after making several promises for timely delivery.
Good Day Mr Botha,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery of your parcel, as well as for the lack of urgency from our staff.
We have escalated the issue to the relevant department to address and to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.
We value your feedback in terms of your experience with our staff, as this assists us in improving our service delivery to our clients.
Regards
DSV Management
Good Day Mr Botha,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery of your parcel, as well as for the lack of urgency from our staff.
We have escalated the issue to the relevant department to address and to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.
We value your feedback in terms of your experience with our staff, as this assists us in improving our service delivery to our clients.
Regards
DSV Management