1 reviews | Active since May 2016

27 Sept 2017, 06:44

No delivery /No delivery arrangement

It's been yet another week now . Call centre been calling and telling me someone will call me in 10 min for 3 weeks now and they don't call me. 3 weeks of waiting for my package. It is bad bad bad

0
Replies (2)
DSV Road
DSV Road's reply27 Sept 2017, 09:17
Official

Good day Ndivhuwo,

Thank you very much for bringing this to our attention and we apologise for the inconvenience.

I will be forwarding this message to the relevant executive team to address as soon as possible.

Kind regards,

DSV Management

DSV Road
DSV Road's reply27 Sept 2017, 16:56
Official

Good Day Ndivhuwo

Thank you once again for notifying us about your recent experience with DSV Mounties.

We sincerely apologise for the delay in delivery your parcel, as well as for the lack of urgency from our staff.

We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.

Your parcel has since been delivered as arranged.

We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.

Regards

DSV Management