No delivery, no communication, no regards

<p>I have been waiting for my UNISA study material since it was registered with DSV on 19 July, it is now 5 August. They state a 2 day delivery time, yet have no justifiable answer as to why it is so late. The track and trace stated ‘Out of vehicle’ for a few days, and when calling to find out what this means, they did not know and could not tell me where the parcel is, or when it would be delivered. I was told to just wait for a call to arrange delivery. They don’t answer website queries around this matter either. How a company which should have high values in honoring delivery times, just completely disregards them blows my mind.</p>