1 reviews | Active since Apr 2018
No delivery from DSV after appointment was made
I have ordered and completed the upgrade process with MTN on 23 March 2018, which was said to be delivered to me within 5 - 7 working days. I received an SMS on 26 March 2018 from DSV informing me that my MTN parcel has been received and an appointment will be made soon. Finally, I received a call on 31 March 2018, and an appointment was made for delivery on 5 April 2018. During the morning of the delivery day, I received an SMS that the parcel will be delivered today - no delivery was made. Today is 6 April 2018 and I have phoned DSV Mounties Division on ********** twice and hung up after being asked to hold the line for 20 minutes each time.
Who can be contacted to follow up as a matter of urgency?? The parcel had to be delivered by this week!
Good day,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
You will be receiving a call shortly.
Kind Regards,
DSV Management
Good day,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
You will be receiving a call shortly.
Kind Regards,
DSV Management
Dear Client,,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel, as well as for the lack of urgency from our staff.
We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards,
DSV Management
Dear Client,,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel, as well as for the lack of urgency from our staff.
We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards,
DSV Management