1 reviews | Active since Aug 2013
No delivery at agreed time
For over a month I have been dealing with UTI. I would return the calls when I have missed their call and the operator would promise that someone would phone me soon.<br> <br> On Thursday, 30 April they again phoned me and then dropped the call after 3 seconds. I returned the call and again someone promised that I would be contacted regarding the delivery. An hour later I received a call and was told that the MTN simcard would be delivered at my work place on Monday, 4 May 2015 between 8am and 10am.<br> <br> Today is Monday, 4 May 2015 and I STILL DON'T HAVE THE SIMCARD!!!<br> <br> Your company is absolutely useless!!!<br> <br> I think you should take that simcard and then return it to MTN with a full refund for the service you didn't deliver.
Thank you for notifying us about your recent experience with the UTi Mounties Contact Centre.
As discussed, we could not deliver your card yesterday as arranged, due to an outage at our data centre. However, your delivery will be taking place today at 13h00 as arranged with our zone control department.
We sincerely apologies for your experience and we assure you that this matter is being investigated and that measures are put in place to make sure that call backs to clients are made within the same day of receipt of the call.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
UTi Management
Thank you for notifying us about your recent experience with the UTi Mounties Contact Centre.
As discussed, we could not deliver your card yesterday as arranged, due to an outage at our data centre. However, your delivery will be taking place today at 13h00 as arranged with our zone control department.
We sincerely apologies for your experience and we assure you that this matter is being investigated and that measures are put in place to make sure that call backs to clients are made within the same day of receipt of the call.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
UTi Management