1 reviews | Active since Nov 2017
No delivery after sms confirming delivery
I am waiting for my Woolworths credit card to be delivered by DSV mounties. At first the sent me numerous SMS saying they were going to confirm delivery. Finally on Friday the 3rd November I received a phone call from DSV confirming delivery address and details and assuring me that my card would arrive today (Monday 6th November). This morning on the 6th, I received another SMS that my card would definitely arrive today. By 3pm I heard nothing so I phoned DSV and they contacted the driver who said they would phone me and that my card would be delivered today. Well, it's past 10pm now and nothing happened, no phone call, no card. This is very irritating and disruptive to my life as they said they would deliver to my work and as my work place is a hospital, it isn't difficult to find. I would just like this to be sorted and my card to be delivered. It is not my ' thing' to complain on websites but there is nothing else I can do.
Good day Lynn,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
Good day Lynn,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
Good Day Lynn,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel, as well as for the lack of urgency from our staff.
We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
DSV Management
Good Day Lynn,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel, as well as for the lack of urgency from our staff.
We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
DSV Management