VS
Valerie S
1 reviews | Active since Nov 2021
16 Nov 2023, 17:16
No communication from couriers
I ordered a parcel from CUMBOOKS and DSV was supposed to deliver my parcel today 16 November 2023 at 17:00 but it still has not been delivered at 17:13, no communication has been made regarding a driver that is running late. I tried calling DSV Road and they told me they can’t help me because they don’t know where the driver is, and gave me an alternative number to call knowing very well that they are closed. Now I have to wait I don’t even know if the parcel is coming or not. This is totally unacceptable and the service is the pits.
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DSV Road's replyOfficial
16 Nov 2023, 17:22Good day We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply16 Nov 2023, 17:22
Official
Good day We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management