No Accountability

Item: DSV Road
Rating: 1
Author: Dominic C

They blatantly **** about having tried to contact me. Why call me to ask if you contacted me and then tell me I was unavailable when the driver called. FNB definitely needs to re-consider who does their deliveries. Why not use RAM instead?

Helpful (0)

Replies (3)

DSV Road's replyOfficial

06 Sept 2017, 10:54

Good day Dominic

Thank you very much for bringing this to our attention. We apologise for the level of service you have received from us.

I have forwarded this message to the relevant executive team to address as soon as possible.

Kind regards,

DSV Management

DSV Road's reply06 Sept 2017, 10:54

Official

Good day Dominic

Thank you very much for bringing this to our attention. We apologise for the level of service you have received from us.

I have forwarded this message to the relevant executive team to address as soon as possible.

Kind regards,

DSV Management

Dominic C's updateReviewer Update

06 Sept 2017, 11:52

It is all good and well calling me to apologise and investigate your failure, however I still have to wait another day because of your mistake. No doubt a mediocre company.

Dominic C's update06 Sept 2017, 11:52

Reviewer Update

It is all good and well calling me to apologise and investigate your failure, however I still have to wait another day because of your mistake. No doubt a mediocre company.

DSV Road's replyOfficial

06 Sept 2017, 12:12

Hi Dominic

We do not approve the level of service you have received and we will make sure your delivery is successful.

Kind regards,

DSV Management

DSV Road's reply06 Sept 2017, 12:12

Official

Hi Dominic

We do not approve the level of service you have received and we will make sure your delivery is successful.

Kind regards,

DSV Management