AB
Adam B

1 reviews | Active since Apr 2018

20 Apr 2018, 16:38

Nightmare Service!!

Absolute Horrid service, deserves no stars at all!! After contacting DSV cape town with no luck, I tried the JHB branch, No luck there either. Was told that I cannot be assisted if I speak the way I do?? how is an Angry customer supposed to speak? Judging by the past reviews I don't expect much in the form of an apology. They should be reported to the ombudsman for their atrocious service. MTN should not make use of their services at all as I came very close to cancelling my contract with them due to the PATHETIC SERVICE at DSV. Consultants promise to return calls yet don't call back if they cannot reach you and instead leave a message. Ask to speak to a supervisor and be prepared to listen to Beyoncé sing the same song three times?? Turn your lights off cos no one is home!!! Or get out of that Rabbit hole and provide better service!!( Anyone put on hold will relate).

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Replies (2)
DSV Road
DSV Road's reply20 Apr 2018, 16:52
Official

Good day Adam,

We sincerely apologize for level of service that you have received and for the inconvenience caused.

We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.

Kind Regards,

DSV Management

DSV Road
DSV Road's reply31 Jul 2018, 14:01
Official

Good Day,

Thank you for notifying us about your recent experience with DSV Mounties.

We sincerely apologise for the delay in delivery your parcel, as well as for the lack of urgency from our staff.

We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.

We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.

Regards

DSV Management