PJ
Pieter J

1 reviews | Active since Aug 2018

09 Aug 2018, 00:11

NEVER USE DSV COURIERS! STOCK VALUED AT R40,000 ****** FROM PARCEL BY STAFF MEMBER AND THEY REFUSE TO PAY LOSS

2x Cellphones worth R40,000 ****** from parcel at Bloemfontein Branch by nightshift staff Member. We requested footage of this, but was told the Surveilance cameras are not working. They caught the staff Member but only recovered one phone. We received a letter from their Attorneys stating they take NO responsibility for the kossies, but are willing to refund us R250 courier fee and the 1x Cellphone recovered from the ***** (no box, no charger). When we disputed the facts that they should pay the value if the ****** phones they Blatently refuse!! DO NOT SEND PARCELS VIA DSV COURIERS! IT IS NOT SAFE AND THE COMPANY IS UNREASONABLE!

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Replies (2)
PJ
Pieter J's update09 Aug 2018, 00:20
Reviewer Update
NEVER USE DSV COURIERS! STOCK VALUED AT R40,000 ****** FROM PARCEL BY STAFF MEMBER AND THEY REFUSE TO PAY LOSS 2x Cellphones worth R40,000 ****** from parcel at Bloemfontein Branch by nightshift staff Member. We requested footage of this, but was told the Surveilance cameras are not working. They caught the staff Member but only recovered one phone. We received a letter from their Attorneys stating they take NO responsibility for the loss, but are willing to refund us R250 courier fee and the 1x Cellphone recovered from the ***** (no box, no charger). When we disputed the facts that they should pay the value of the ****** phones they Blatently refuse!! DO NOT SEND PARCELS VIA DSV COURIERS! IT IS NOT SAFE AND THE COMPANY IS UNREASONABLE! I am on the brink of cancelling all my affiliated companies' accounts with them.
DSV Road
DSV Road's reply10 Aug 2018, 09:43
Official

Good day Pieter

Please note we have escalated this to the executive team and they will be of assistance to you as soon as possible.

Kind regards,

DSV Management